Guest Services Officer -Front office
HyattCasablanca, Morocco
Posted February 12, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in 75 countries under a portfolio of brands that range from luxury to all‑inclusive and boutique collections. The company’s core focus is delivering personalized guest experiences that enable people to be their best, supported by its World of Hyatt loyalty program, technology solutions, and destination‑management services. Hyatt’s distinctive value lies in its diverse brand mix—spanning the Timeless, Boundless, Independent, and Inclusive collections—combined with a strong commitment to care, innovation, and sustainable growth. Employees thrive in a culture that prioritizes guest satisfaction, collaboration, and continuous improvement, making Hyatt a sought‑after employer in the hospitality industry.
Job Description
To offer the promise of the brand and provide exceptional customer service at all times. The role involves providing excellent service to internal and external clients, maintaining positive interactions, and ensuring that problems are resolved to satisfaction.
Requirements
- Provide excellent service to internal clients if necessary.
- Be familiar with the hotel's products, services, and policies.
- Maintain positive interactions with clients and colleagues by establishing good working relationships.
- Verify personally and frequently that clients receive the best possible service during check-in and check-out.
- Ensure that client history records are kept accurately and that all regular clients are pre-registered.
- Welcome all clients and assist them during check-in.
- Check that the appropriate payment is made during check-in before providing room keys to clients when payment is required.
- Report "Lost and Found" items.
- Excellent presentation and reception skills.
- Microsoft Office skills.
- Good diction and interpersonal skills.
- Discretion, rigour, and organisation.