ゲストエクスペリエンスマネージャー Guest Experience Manager (Manager), Hyatt Regency Kyoto

As a Guest Experience Manager at Hyatt Regency Kyoto, you will drive the overall service quality of the hotel, promote guest satisfaction, and embody the personality of the Regency brand: "Trustworthy", "Approachable", and "Visionary".

Requirements

• More than 3 years of practical experience in the hospitality industry related to hotels or hotel services
• High communication skills in both Japanese and English (customer service, negotiation, writing)
• Rapid response and judgment in handling complaints and resolving problems
• Experience as a team leader or supervisor (development, instruction, coordination)
• Ability to respect diverse cultures and values and practice inclusive services
• Ability to lead interdepartmental collaboration and lead improvement and promotion
• Skills in creating reports and materials using Word, Excel, and PowerPoint
• Flexibility to work shifts including early morning, night shifts, and weekends

Benefits

• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance