Enterprise Customer Success Manager

We're building an AI-powered platform that enables critical decisions in the insurance industry. As a Customer Success Manager, you'll work with complex enterprise customers to drive sustained adoption and measurable business outcomes. We're looking for someone with strong commercial and analytical acumen, experience with AI-enabled tools, and a passion for building long-term strategic partnerships.

Requirements

• Managed and grown complex enterprise SaaS accounts
• Executed proactive renewal and expansion strategies
• Led senior executive customer interactions
• Worked cross-functionally with Sales, Product, and Delivery teams
• Demonstrated strong commercial and analytical acumen

Benefits

• $6000 training and conference budget
• Full medical, dental, vision package
• Mental health support
• Access to One Medical
• Flexible vacation policy
• Pet discount plans
• Retirement plan (401K)
• Discount programs available to employees
• Top-spec equipment
• Regular remote and in-person hackathons
• Lunch and learns
• Socials and game nights
• Team breakfasts and lunches
• Snacks, drinks fridge, and a fun office at our WeWork office space