As Team Manager, you'll deliver customer satisfaction and achieve business performance targets through effective leadership, mentoring and coaching of customer service agents. The role will suit a manager comfortable operating in a modern, technology-enabled emergency contact centre.
Requirements
- Experience working in a Customer Service Contact Centre
- Team Leader / Manager experience
- Ability to coach, train and mentor staff at all levels
- Good planning & organising capability
- Ability to remain calm, remain customer focussed and act decisively in fast changing circumstances
- Strong Leadership and motivational skills
- Excellent communication and interpersonal skills
- A team player
- Computer literacy, including strong knowledge of key Microsoft Office packages (Excel, Access, PowerPoint)
- Experience working in technology-enabled contact centre environments.
Benefits
- 36 days annual leave
- Holiday Purchase
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers
- Electric Vehicle Schemes
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance
- Access to Savesmart financial wellbeing support
- Shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more