Team Manager

As Team Manager, you'll deliver customer satisfaction and achieve business performance targets through effective leadership, mentoring and coaching of customer service agents. The role will suit a manager comfortable operating in a modern, technology-enabled emergency contact centre.

Requirements

• Experience working in a Customer Service Contact Centre
• Team Leader / Manager experience
• Ability to coach, train and mentor staff at all levels
• Good planning & organising capability
• Ability to remain calm, remain customer focussed and act decisively in fast changing circumstances
• Strong Leadership and motivational skills
• Excellent communication and interpersonal skills
• A team player
• Computer literacy, including strong knowledge of key Microsoft Office packages (Excel, Access, PowerPoint)
• Experience working in technology-enabled contact centre environments.

Benefits

• 36 days annual leave
• Holiday Purchase
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers
• Electric Vehicle Schemes
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance
• Access to Savesmart financial wellbeing support
• Shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more