Team Member (Clerical)

Team Member (Complaints) - responsible for managing and responding to customer complaints/enquires relating to quality of supply issues and other customer issues, developing and maintaining strong relationships with internal and external customers, and providing support to our Distribution Call Centre.

Requirements

• Developed influencing, persuasion and negotiation skills.
• Excellent telephony skills.
• Ability to prioritise and manage tasks in an environment where there can be unexpected peaks in workload.
• Ability to communicate effectively to all key stakeholders.
• Ability to identify areas which need improvement within own skillset and take action to bridge the gap.
• Enthusiastic with a willingness to learn.
• Ability to work well within a team.
• Experience working in a customer service environment such as a contact centre or office environment (or similar).
• Previous experience of dealing with complaints would be beneficial.
• Experience of using MS Office software, particularly Excel.

Benefits

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more