Customer Care Assoc
Iron MountainCork, Ireland • Dublin, Ireland
Posted February 27, 2026
Full Time
About the Company
For over 70 years, Iron Mountain Incorporated (NYSE: IRM) has been your strategic partner to care for your information and assets. A global leader in storage and information management services and trusted by more than 225,000 organizations around the world, including 95% of the Fortune 1000, we protect, unlock, and extend the value of your work—whatever it is, wherever it is, however it’s stored. We create the framework necessary to bridge the gaps between paper, digital, media, and physical data and extract value along its lifecycle, helping to build your organizational resilience. And all this with a commitment to sustainability at our core. Our relationship is a true partnership where you trust us not only to preserve institutional knowledge and enhance efficiency, security, and access but to make your work mean more. Because in that work is the power to not only accelerate your business, but elevate it. Elevate the power of your work.
Job Description
At Iron Mountain, we need smart and committed people to join us to support customer operations and improve customer service. We provide expert solutions in records and information management, and we're looking for a customer associate to join our team. The role involves supporting daily, monthly, and quarterly operations, monitoring costs, working with cross-functional teams, and improving process efficiency.
Requirements
- Degree in Business, IT, Supply, or relevant business experience
- Previous work experience in high-volume customer-facing environment (desirable)
- Problem-solving experience in planning, change management, and issue resolution
- Ability to travel domestically and internationally
- Strong verbal and written communication skills
- Influencing, networking, and team working skills
- Ability to work well in diverse global teams
- Knowledge of Excel and Six Sigma/Lean Processes
Benefits
- Full benefits package
- Competitive salary
- Opportunities for career growth and development