Customer Care Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

Requirements

• Provide support throughout the claims process and own monetary compensation escalations via phone or email
• Investigate and evaluate customer damage/lost Item claims and provide 100% accurate claim settlements
• Build rapport and demonstrate empathy in all customer interactions.
• Mitigate risk via inbound call transfers from the Clutter Customer Experience Team

Benefits

• Teleworking hybrid model (Remote and occasional in-office presence)
• Technology equipment and accessories for the development of assigned tasks
• Competitive Total Rewards packages to support your career at Iron Mountain, your family, your personal well-being, financial security, and retirement
• Opportunities for professional growth and career development