Technical Support Associate
ibossLondon, England, United Kingdom
Posted October 9, 2025
Full Time
About the Company
iboss is a leading Zero Trust Secure Access Service Edge (SASE) cloud security platform that consolidates network and security technologies into a single cloud-based service. By integrating VPN, Secure Web Gateway (SWG), SD-WAN, branch firewalls, Browser Isolation, and Cloud Access Security Broker (CASB) capabilities, iboss enhances security, reduces complexity, and lowers costs for organizations. Leveraging a purpose-built cloud architecture with 230+ patents and over 150 billion transactions processed daily, iboss supports modern workforces globally, including Fortune 50 companies, and is recognized as a leader in Zero Trust Network Access (ZTNA).
Job Description
iboss is seeking a Technical Support Associate to provide expert technical support to Enterprise (Commercial, Government, K12) customers via live chat, phone, and email. The role involves troubleshooting complex network and cybersecurity issues, documenting interactions, creating knowledgebase entries, and participating in product testing. A strong team player with excellent communication skills is required.
Requirements
- Solve complex technical support inquiries with a positive attitude.
- Document interactions and create knowledge base entries.
- Spin up lab environments and troubleshoot customer environments.
- Bachelor's degree in a technical field.
Benefits
- Optimistic, supportive and FUN work environment
- Healthcare Plan, Pensions
- Highly competitive salary
