Technical Support Engineer - 2nd Shift (Wed-Sun)

We are seeking a Technical Support Engineer to interface directly with our Enterprise customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries. The ideal candidate will have a wide breadth of knowledge and experience with enterprise networks, systems, and cybersecurity.

Requirements

• Previous technical support experience
• Possess a strong work ethic and team player mentality
• Excellent communication skills both verbal and written
• 3-5 years of experience designing and supporting multilayer IP networks; routing and switching
• 3-5 years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
• 3-5 years of experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux
• 3-5 years of experience managing large (>1k seat) Windows and Mac workstation deployments
• 3-5 years of experience managing DNS; Microsoft or Bind
• Experience with virtualization, specifically VDI implementations
• Experience with acquiring and analyzing packet captures
• Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
• Highly developed sense of integrity and commitment to customer satisfaction
• Strong detail orientation and listening skills
• Strong decision-making and analytical abilities

Benefits

• Health
• Vision
• Dental
• 401K
• Unlimited Paid Time Off (PTO)
• Company paid holidays