Help Desk Analyst (29047)
Idealforce LLCPhoenix, Arizona, United States
Posted June 5, 2014
Contract / Temporary
About the Company
Idealforce LLC is a leading talent acquisition solutions provider specializing in enterprise talent management, executive search, and flexible hiring models. Leveraging innovative technologies, Idealforce helps corporations strengthen their workforce by attracting top talent efficiently and cost-effectively. The company's proprietary products and vendor management services ensure clients can make informed hiring decisions with confidence.
Job Description
Help Desk Analyst position available immediately for a Contract position. Troubleshooting, analyzing, and diagnosing problems reported by phone, e-mail, fax, or other communication method at a Tier II level. On-site position in Phoenix, AZ.
Requirements
- Troubleshooting, analyzing, and diagnosing problems reported by phone, e-mail, fax, or other communication method at a Tier II level
- Opening tickets in the ticket tracking system and following through to resolution within service level agreements
- Communicating outstanding issues and status with resolution to users and supervisor, programming support staff, other government agencies, and community partners, as applicable
- Preparation and issuance of communications statewide regarding system availability
- Monitoring a variety of system reports and resolving production issues
- Researching and resolving application errors resulting in bugs or abends with HEAPlus, OnBase, Aztecs, and other mainframe and supported systems
- Participating on system projects: analyzing business processes, organizational procedures, workflow, and information requirements; documenting business requirements; completing testing activities
Benefits
- Confidentiality of personal information according to EEO guidelines
- Paid Background check