Help Desk ITS III(35398)

Help Desk Analyst position available in Phoenix, AZ. Responds to user requests, identifies problems, and develops test plans. Proficient with Excel, Word, and Access. Must be authorized to work in the US and clear a background check.

Requirements

• Responds to user requests for system help
• Identifies causes of user problems and potential solutions
• Enters problem information into an automated issue tracking system
• Corrects pended encounters
• Runs scheduled production jobs
• Tests new production releases
• Maintains Production Job Schedule
• Prepares statistical reports on help desk utilization
• Develops and executes test plans
• Preparing, analyzing and reconciling reports
• Researching and problem solving report discrepancies