Help Desk Analyst (29310)
Idealforce LLCPhoenix, Arizona, United States
Posted June 24, 2014
Contract / Temporary
About the Company
Idealforce LLC is a leading talent acquisition solutions provider specializing in enterprise talent management, executive search, and flexible hiring models. Leveraging innovative technologies, Idealforce helps corporations strengthen their workforce by attracting top talent efficiently and cost-effectively. The company's proprietary products and vendor management services ensure clients can make informed hiring decisions with confidence.
Job Description
Help Desk Analyst position available immediately for a Contract role in Phoenix, AZ. Troubleshooting, analyzing, and diagnosing problems at a Tier II level, and providing technical assistance.
Requirements
- Troubleshooting, analyzing, and diagnosing problems reported by phone, e-mail, fax, or other communication method
- Opening tickets in the ticket tracking system and following through to resolution within service level agreements
- Communicating outstanding issues and status with resolution to users and supervisor, programming support staff, other government agencies, and community partners
Benefits
- Health Insurance
- Paid Time Off
- Retirement Plan