Assistant Service Delivery Manager

Assistant Service Delivery Manager responsible for maximizing customer satisfaction and business value by ensuring solutions run in accordance with customers' contracts and scalable maintenance of the solutions.

Requirements

• Defines maintenance strategies in accordance with customer requirements
• Monitors customer service KPIs and maintenance budget, and drives associated action plans
• Manages dedicated field customer support engineers
• Ensures adequate communication with customer and internal stakeholders
• Proposes improvements to maintenance strategy throughout the life of the contract
• Ensures proper crisis management
• Understands technical specification, client requirements and solution architecture
• Defines strategy and manages maintenance activities for simple solutions
• Manages critical situations with the customer