Director, Partner Success

The Director, Partner Success is a strategic, partner-facing role responsible for the success of IFS partners through effective orchestration and leadership of a large virtual team, management of program deliveries, and establishing strong senior partner relationships.

Requirements

• Prior experience in servicing and management of customers and/or partners in a senior Service Delivery, Project Delivery or Account Management role.
• Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy & Utilities. Manufacturing experience is highly desired
• Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.
• Strong acumen on delivery methodology and delivery service offerings for partners.
• Ability to lead through influence and trust internally within IFS and externally with partner's key stakeholders.
• Knowledge on Business Value Engineering, Assessment tools and overall processes.
• Ability to develop partner specific Value Metrics and outcome from the Success program.
• Understanding of subscription services and support the renewal process for services and licenses.
• Excellent communication and relationship management skills.
• Experience in building, maintaining, and evolving relationships with Senior Executives and stakeholders from partner's organisation.
• Strong business acumen.
• Fluency in both English and Japanese (verbal and written).
• Domain knowledge of IFS Applications would be a plus.

Benefits

• Flexible work opportunities
• Inclusive workplace experiences