Success Manager - Aerospace & Defense

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of ServiceTM. We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

Requirements

• Oversee the implementation of new IFS products
• Ensure Client operational goals and success metrics
• Build and sustain a trusted client advocate status
• Drive and deliver initiatives to improve client adoption of products
• Provide thought leadership on the latest local market trends
• Establish working relationships with Client Services and other cross-functional subject matter experts
• Develop client education and training materials
• Lead periodic operational reviews with clients and IFS stakeholders
• Act as the escalation point for managing significant issues and major incident/crisis responses
• Showcase operational excellence by supporting cross-functional initiatives
• Proactively identify and drive opportunities to optimize client performance
• Inspire, coordinate and collaborate with global, regional and/or in-market Client Success team members
• Lead implementation of key strategic initiatives

Benefits

• Flexible work environment
• Innovative and original thinkers welcome
• Commitment to sustainability
• Diverse and inclusive workforce
• Global opportunities