Director of Customer Engagement
IGAMINGHUNTBarcelona, Catalonia, Spain • Valencia, Valencian Community, Spain • Warsaw, Masovian Voivodeship, Poland
Posted January 9, 2026
Full Time
About the Company
IGAMINGHUNT is a specialist consulting firm that partners with startups and mid‑size businesses to secure sustainable, global growth. Leveraging deep expertise in the iGaming sector, the company delivers executive search, headhunting, and HR consulting services that align talent with strategic objectives. In addition to talent acquisition, IGAMINGHUNT offers bespoke business consultancy, networking facilitation, and investor matchmaking for betting and online casino ventures. Its unique blend of industry knowledge and international reach enables clients to navigate regulatory landscapes, scale operations, and attract investment with confidence.
Job Description
We are looking for a Director of Customer Engagement to lead and scale the CRM and customer lifecycle function within a leading iGaming company. This is a senior leadership role with full ownership of engagement strategy across.com markets.
Requirements
- Bachelor's degree in Marketing, Business Administration, or a related discipline
- Demonstrated success in a senior CRM leadership role (Director of CRM / Customer Engagement or similar)
- Mandatory experience in online gambling (.com markets)
- Proven experience managing and scaling teams of 50+ people
- Strong understanding of customer acquisition strategies and lifecycle marketing
- Hands-on knowledge of CRM ecosystems, including email, SMS, push notifications, and other engagement touchpoints
- Technical familiarity with CRM platforms and analytical systems
Benefits
- Competitive compensation package
- Extensive relocation support to Spain (Valencia) or Poland (Warsaw)
- Collaborative, performance-driven culture
- Clear long-term growth opportunities within a fast-scaling organisation
