Chief Executive Officer

Our client operates within the iGaming ecosystem, specialising in high value player services and relationship management for established online gaming brands. The business is focused on delivering premium customer experiences, driving long term player engagement, and providing personalised account management through dedicated teams and data driven CRM strategies.

Requirements

• Proven senior leadership experience at CEO, Managing Director, COO, or equivalent level, ideally within iGaming or a comparable customer centric digital industry.
• Strong background in customer operations, CRM, and player lifecycle management, including ownership of VIP or high value customer portfolios.
• Demonstrated experience managing outsourced or third party service providers and operating effective governance models.
• Solid commercial understanding of retention economics, including key customer metrics such as lifetime value, churn, and engagement.
• Hands on experience with CRM platforms, customer analytics, and data driven decision making.
• Experience operating in regulated and multi market environments, with the ability to balance commercial performance with compliance and responsible gaming requirements.
• International operational exposure and experience scaling customer focused teams or loyalty programmes.
• Strong leadership, communication, and stakeholder management skills, with a clear customer first mindset and long term value focus.

Benefits

• Competitive Compensation
• Work-Life Balance