Tier 2 Service Desk Technician

Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism.

Requirements

• Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
• Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
• Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.

Benefits

• 401(k) with matching and 100% Vested
• Health Insurance
• Dental insurance
• Vision Insurance
• Health savings account
• Life insurance
• Short Term Disability
• Long Term Disability
• AD&D
• Paid time off
• Professional development assistance
• Training
• Tuition reimbursement
• Flexible schedule
• Flexible spending account
• Referral program
• Paid Legal Plan