Patient Access Coordinator I

The Patient Access Coordinator I is responsible for the day-to-day activities at the Call Center to facilitate efficient operations and provide a high quality customer service experience to all callers.

Requirements

• Placing, receiving and routing a high volume of calls through the switchboard.
• Providing assistance to patients and family members, answering questions and supplying accurate and up-to-date information to callers.
• Relaying messages or transferring calls to appropriate staff in response to patient’s requests.
• Assisting callers in scheduling appointments according to each provider's individual protocol requirements.
• Following established insurance protocols to ensure patient insurance plan is accepted by the scheduled provider
• Updating patients insurance and demographic information
• Scheduling patients for office visits and office procedures
• Rescheduling appointments per request by patients or physicians
• Transferring calls to and from the answering service.
• Retrieving messages from the group message mailbox and answering service; following through on calls to completion.
• Escalating patient complaints to a Patient Access Coordinator II, Call Center Manager or other appropriate manager as needed.
• Adhering to the assigned work schedule; being ready to work at the scheduled time.
• Maintaining knowledge of: Each physician’s specialty and scheduling preferences. PhoneTree; automated confirmation and cancellation of clinic calls. IBJI locations, physicians, and the services provided at each facility. The telephone system and answering service functions.
• Completing other comparable duties and assignments as directed.
• Assisting in maintaining a clean and safe work environment.

Benefits

• medical
• dental
• vision
• life and AD&D insurance
• long and short term disability
• 401k program with company match and profit sharing
• wellness program
• health savings accounts
• flexible savings accounts
• ID protection plan and accident, critical illness and hospital benefits
• paid holidays
• paid time off