Manager, Caregiver Engagement Operations

Imagine Pediatrics is a tech-enabled pediatrician-led medical group reimagining care for children with special health care needs. The company is hiring a Manager, Caregiver Engagement Operations to lead the design, execution, and continuous improvement of the caregiver experience across the organization.

Requirements

• 3-5+ years of experience in operations, customer experience, or service delivery
• Experience working with Medicaid families and caregivers
• Proven track record of improving customer or patient experience metrics
• Experience building and scaling processes in a complex, cross-functional environment
• Strong ability to translate qualitative insight into operational change

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave