Manager, Product Help Center

Imagine Pediatrics is a tech-enabled pediatrician-led medical group reimagining care for children with special healthcare needs. As Manager, Product Help Center, you will lead and scale a high-impact support function serving both internal care teams and, in time, caregivers and patients.

Requirements

• 6+ years of experience in customer/product support, service operations, or customer experience in health services and an understanding of HIPAA compliance and healthcare privacy regulations, with at least 1-2 years of management experience.
• Proven track record of building or scaling support operations in a fast-paced environment and experience supporting both internal users and external customers.
• Strong understanding of support technologies and ticketing platforms, such as Jira Service Management
• Excellent communication skills with ability to interact effectively across all organizational levels
• Data-driven approach to decision making with strong analytical capabilities

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave