CRM and CRO Director, 12 month fixed term contract

Immediate is seeking a CRM and CRO Director to join their team on a 12 month fixed term contract. The successful candidate will be responsible for overseeing the CRM/Customer Journeys team, setting strategy, fostering innovation, and implementing industry-leading best practices to drive the end-to-end customer journey. This role requires a strategic mindset, a passion for data-driven decision-making, and a proven track record in both CRM strategy and marketing analytics.

Requirements

• 7+ years of experience in driving commercial returns through Lifecycle and CRM Marketing, driven by marketing analytics.
• Expert in email newsletter strategy with a proven ability to drive commercial outcomes.
• Proven track record of managing and mentoring teams, setting performance goals, and optimising budget spend.
• Familiarity with CRM platforms, particularly CDP like Twilio Segment, and CEP like Braze experience with data visualisation tools like Tableau/ Looker.
• Strong analytical skills, including proficiency in SQL and data-driven commercial decision-making.
• Understanding of the consumer lifecycle and subscription business model.
• Excellent interpersonal, communication, and presentation skills.

Benefits

• Relaxed working environment with regular socials including a summer festival
• Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions
• 25 days holiday plus a day for your birthday
• Tailored training and development through both our inhouse learning platform and LinkedIn Learning
• Flexible / hybrid working plus early finish Fridays
• Cycle to work scheme
• Enhanced Family Policies including paternity, adoption and surrogacy leave
• Competitive pension plans and Life Assurance