Customer Success Manager I, International
ImprivataNorth Rhine-Westphalia, Germany
Posted March 31, 2026
Full Time
About the Company
Imprivata delivers unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
Job Description
Join Imprivata as a Customer Success Manager I, International to guide small and medium-sized customers across EMEA and APAC towards optimal value from Imprivata solutions.
Requirements
- Bachelor's degree in business or related discipline.
- 1+ years’ experience in Customer Success Management or similar roles working directly with end customers, preferably healthcare organizations, and partner organizations.
- Proven self-starter with a track record in driving customer success and aligning complex solutions across executive and departmental stakeholders.
- Skilled in engaging with Executives and incorporating feedback from all organizational levels.
- Proficient with Salesforce, Gainsight, and Microsoft Office.
- Capable of comprehending high-level technical concepts, providing business and technical guidance, and identifying escalation needs.
- Excellent problem-solving, organization, communication, and cross-functional collaboration skills, with the ability to manage multiple customers effectively.
Benefits
- top-notch work environment
- developmental opportunities
- competitive total rewards package
- the desire to have fun
