Customer Success Manager I, International (m/w/d)
ImprivataNorth Rhine-Westphalia, Germany
Posted March 31, 2026
Full Time
About the Company
Imprivata delivers unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
Job Description
Join Imprivata's team as a Customer Success Manager I, International, responsible for guiding small and medium-sized customers in EMEA and APAC towards optimal value from their Imprivata solutions. Focus on improving customer outcomes, leveraging digital scaled programs, and driving full renewals and product expansion.
Requirements
- Collaborate with International and North America CSMs to support digital-first scaled success portal queue and related workflows
- Maintain sound knowledge of customer engagement tools and product roadmaps
- Work cross-functionally to protect ARR and identify opportunities for ARR growth
- Partner with sales and channel teams to enhance customer experiences and drive cross-sell and growth
Benefits
- Top-notch work environment
- Developmental opportunities
- Competitive total rewards package
- Desire to have fun
