Implementation Consultant - Jira (ITSM)
Inbox Business TechnologiesIslamabad, Islamabad Capital Territory, Pakistan
Posted March 19, 2026
Full Time
About the Company
We celebrate diversity and strive to create an inclusive space where every team member is valued.
Job Description
We are looking for an Implementation Consultant – Jira (ITSM) to support and enhance our Jira and Jira Service Management (JSM) platforms. If you have hands-on Jira/JSM experience and want to grow in an enterprise ITSM environment, this is a great opportunity to build your expertise.
Requirements
- Provide Level-1 and Level-2 support for Jira and Jira Service Management (JSM)
- Troubleshoot workflows, permissions, automation, and configuration issues
- Manage user access, roles, permission schemes, and configurations
- Assist in workflow design and form configurations
- Handle incident and service request tickets related to Jira platform
- Coordinate with senior consultants for complex escalations
- Support system health monitoring and platform upgrades
- Maintain documentation and configuration consistency
Benefits
- Equal Opportunity & Inclusion
