Implementation Consultant - Jira (ITSM)
Inbox Business TechnologiesLahore, Punjab, Pakistan
Posted February 18, 2026
Full Time
About the Company
We celebrate diversity and strive to create an inclusive space where every team member is valued.
Job Description
We are looking for an Implementation Consultant – Jira (ITSM) to provide Level-1 and Level-2 operational support for Jira and Jira Service Management (JSM).
Requirements
- Provide Level-1 / Level-2 support for Jira and Jira Service Management (JSM)
- Troubleshoot workflow, permission, automation, and configuration issues
- Manage user access, roles, schemes, and permission controls
- Assist in basic workflow design and form configurations
- Handle incident and service request tickets related to Jira platform
- Coordinate with senior consultants for complex escalations
- Support system health monitoring and platform upgrades
- Maintain documentation and ensure configuration consistency
Benefits
- Equal Opportunity & Inclusion
- We celebrate diversity and strive to create an inclusive space where every team member is valued.
- We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.
