Jira Solution Architect

We are seeking an experienced Jira Solution Architect with a strong background in IT Service Management (ITSM) to design, configure, and optimize Jira Service Management (JSM) solutions for enterprise clients.

Requirements

• Design and implement ITSM workflows in Jira Service Management (JSM) based on business needs and ITIL standards.
• Translate client requirements into scalable, maintainable JSM solutions.
• Lead the configuration of service request catalogs, SLAs, automation rules, queues, and custom fields.
• Integrate Jira with other enterprise systems (e.g., CMDB, monitoring tools, Confluence, identity systems).
• Perform health checks and conduct maturity assessments to identify gaps and propose improvement plans.
• Serve as SME during Jira-related discussions with technical teams, stakeholders, and business users.
• Ensure compliance with governance, security, and auditability requirements.
• Create technical and functional documentation, including solution architecture diagrams.
• Train and mentor admin teams and end-users on JSM features and best practices.
• Support continual service improvement initiatives through performance monitoring and analytics.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance