Jira Solution Architect

We are seeking an experienced Jira Solution Architect to design, configure, and optimize Jira Service Management solutions for enterprise clients.

Requirements

• Bachelor’s degree in computer science, Information Systems, or related field.
• 5+ years of experience in Jira administration/architecture, with at least 2 years focused on Jira Service Management (JSM).
• Strong knowledge of ITSM processes (Incident, Change, Problem, Request Fulfillment, Knowledge Management).
• Experience implementing and customizing workflows, automation, and SLA configurations in Jira.
• Familiarity with Atlassian Marketplace add-ons like Insight (Asset Management), ScriptRunner, Tempo, etc.
• Experience with Jira REST APIs, JSON, and third-party integrations.
• Atlassian certifications (ACP-620, ACP-120, etc.) are a plus.
• Understanding DevOps, Agile, and CI/CD principles is desirable.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance