Principal Consultant - JIRA

Inbox Business Technologies is seeking a highly capable Principal Consultant - JIRA to lead and support enterprise Jira / Jira Service Management (JSM) implementations, consulting engagements, and ITSM transformation initiatives.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• 5–8 years of hands-on experience with Jira / Jira Service Management (JSM) and enterprise IT environments
• Strong understanding of ITSM processes including Incident, Change, Problem, Request, and Asset Management
• Experience with Jira/JSM administration, workflow configuration, SLA management, permission schemes, and service project implementations
• Experience in requirement gathering, stakeholder alignment, and solution discussions