Technical Documentation Specialist

Inbox Business Technologies is seeking a detail-oriented Technical Documentation Specialist to develop accurate, structured, and standardized documentation for Jira Service Management and ITSM implementations.

Requirements

• Prepare detailed Solution Design Documents (SDDs)
• Develop User Guides, SOPs, and Operational Manuals
• Document workflows, configurations, automations, and system architecture
• Create training materials to support user onboarding and adoption
• Maintain structured, version-controlled documentation repositories
• Collaborate with consultants and QA teams to ensure documentation reflects final implementations
• Ensure alignment with ITSM standards and delivery governance frameworks
• Continuously improve documentation templates and standards

Benefits

• Equal Opportunity & Inclusion
• Diversity and Inclusion Policy