Join a fast-paced, team-oriented environment where you'll support daily operations and help lead a high-performing front desk team.

Requirements

Provides day-to-day support to front desk personnel and operations, with a focus on providing an excellent patient experience.
Serves as a role model for front desk personnel by exemplary performance, commitment to the organization and its mission, goals and vision.
Identifies difficult or complex front desk operational or patient service issues and resolves them within the authority of the Team Lead role or escalates to the appropriate manager for resolution as needed.
Works collaboratively with other departments to implement process and patient service improvements.
Assists management to professionally develop front desk team members and answers any questions they may have regarding processes, protocols, etc.
Develops comprehensive documentation of front desk processes and policies under guidance of direct manager and in collaboration with other Department managers.
Leads front desk staff trainings and meetings under guidance of the direct manager.
Schedules and coordinates patient appointments accurately using our EMR and billing systems concurrently.
Maintains strictest confidentiality, in accordance with HIPAA regulations, company policies, and all applicable laws.
Other duties as assigned.

Benefits

Join a fast-paced, team-oriented environment where you'll support daily operations and help lead a high-performing front desk team.

Provides day-to-day support to front desk personnel and operations, with a focus on providing an excellent patient experience.
Serves as a role model for front desk personnel by exemplary performance, commitment to the organization and its mission, goals and vision.
Identifies difficult or complex front desk operational or patient service issues and resolves them within the authority of the Team Lead role or escalates to the appropriate manager for resolution as needed.
Works collaboratively with other departments to implement process and patient service improvements.
Assists management to professionally develop front desk team members and answers any questions they may have regarding processes, protocols, etc.
Develops comprehensive documentation of front desk processes and policies under guidance of direct manager and in collaboration with other Department managers.
Leads front desk staff trainings and meetings under guidance of the direct manager.
Schedules and coordinates patient appointments accurately using our EMR and billing systems concurrently.
Maintains strictest confidentiality, in accordance with HIPAA regulations, company policies, and all applicable laws.
Other duties as assigned.