We’re looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products.

Requirements

Act as a trusted partner to customers, understanding their business needs and helping them achieve success with our products
Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction
Serve as a knowledge enablement resource, creating and maintaining guides, training content, and FAQs for both customers and internal teams
Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement
Proactively identify patterns or recurring challenges and provide recommendations to improve customer workflows and experience
Support initiatives focused on driving customer success outcomes, including retention, adoption, and engagement metrics
Monitor and contribute to customer support KPIs, including first response time, resolution time, customer wait time, and ticket volume, ensuring a balance of quality and efficiency
Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions
Participate in coaching, mentoring, and team knowledge-sharing to strengthen organizational capabilities

We’re looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products.

Act as a trusted partner to customers, understanding their business needs and helping them achieve success with our products
Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction
Serve as a knowledge enablement resource, creating and maintaining guides, training content, and FAQs for both customers and internal teams
Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement
Proactively identify patterns or recurring challenges and provide recommendations to improve customer workflows and experience
Support initiatives focused on driving customer success outcomes, including retention, adoption, and engagement metrics
Monitor and contribute to customer support KPIs, including first response time, resolution time, customer wait time, and ticket volume, ensuring a balance of quality and efficiency
Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions
Participate in coaching, mentoring, and team knowledge-sharing to strengthen organizational capabilities

Client Support Specialist (Bilingual, French)