Client Support Specialist (Bilingual, French or Spanish)

We're looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products.

Requirements

• Act as a trusted partner to customers
• Build and maintain relationships with key customer stakeholders
• Serve as a knowledge enablement resource
• Collaborate cross-functionally
• Proactively identify patterns or recurring challenges
• Support initiatives focused on driving customer success outcomes
• Monitor and contribute to customer support KPIs
• Identify opportunities to streamline ticket handling
• Participate in coaching, mentoring, and team knowledge-sharing

Benefits

• Relocation Assistance
• 401k Matching