Customer Retention Manager
InforDallas, Texas, United States
Posted April 10, 2026
Full Time
About the Company
Infor is a global leader in business cloud software products for companies in industry-specific markets.
Job Description
Infor is hiring a Customer Retention Manager to lead the Customer Retention Services (CRS) team to triage and resolve SaaS customer escalations, improve satisfaction, reduce attrition, and retain revenue through escalation management and customer success initiatives.
Requirements
- Experience in a service or support role within software or high-tech industry
- Customer service experience
- Experience working in a cloud environment
- Ability to build rapport with C-suite customer executives
- Project planning, organizational, and systems integration skills
Benefits
- Infor is an Equal Opportunity Employer