Customer Success Manager

Customer Success Manager will drive customer engagement within a scalable, data-driven customer success motion for mid-tier, SMB, and long-tail segments.

Requirements

• Bachelor’s degree in business, technology, or a related field
• 3-8 years of experience in Customer Success, Account Management, Professional Services, Customer Support, Managed Services, or related post-sales roles
• 3+ years working in digital or pooled success models, ideally within global B2B SaaS organizations
• Strong technical acumen with experience working in enterprise software environments
• Strong analytical mindset and business acumen with experience leveraging automation, AI insights, and data to drive proactive engagement

Benefits

• Comprehensive benefits package
• Flexible work arrangements
• Opportunities for professional growth and development