Scaled Success Program Architect

The Scaled Success Program Architect will drive the execution of a scalable, data-driven customer success motion for mid-tier, SMB and long-tail customer segments. This strategic, hands-on role focuses on using automation, digital engagement, lifecycle programs, and data-driven strategies to build and scale a strong customer success engine.

Requirements

• Experience in Customer Success, Account Management, Professional Services, Customer Support, Managed Services, or related post-sales roles.
• Scaled Customer Success program management experience scaling digital or pooled success models.
• Experience driving scaled customer engagement strategies across onboarding, product adoption, retention and expansion across high-volume customer segments.
• Technical experience working in enterprise software environments (e.g., SAP, Salesforce, IBM, Oracle, Microsoft, or similar enterprise platforms).
• Business and analytical experience leveraging automation, AI insights, and data to drive proactive engagement.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Benefits

• 401k Matching
• Retirement Plan
• Tuition Reimbursement