Technical Support Specialist

InfoTrack is a platform that connects law firms to courts and services. We're looking for a Technical Support Specialist to provide Tier 2 support across our production applications and service suite.

Requirements

• Strong troubleshooting and root cause analysis skills in SaaS applications and integrations
• Ability to investigate issues using logs, session replay tools, API responses, and internal support tools
• Working knowledge of SQL, JSON, XML, and REST APIs
• Ability to identify and distinguish product defects, configuration issues, user error, vendor issues, and known issues
• Ability to translate technical issues into clear, client friendly language
• Organized, thorough, and detail oriented
• Ability to work independently and in a team
• Experience with ticketing, service management, monitoring, and diagnostic tools such as Jira, Salesforce, Postman, LogRocket, Datadog, and SQL clients
• Exposure to legal tech, court filing, electronic filing management, or practice management system integrations is favorable
• Familiarity with C#,.NET, and modern web application architecture

Benefits

• 401(k) Match
• Medical, Dental, & Vision Insurance
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program