Customer Success Team Lead/Customer Success Manager

We are looking for a proactive and people-oriented Customer Success Team Lead/Customer Success Manager to support a growing customer success function, improve operational processes, and deliver outstanding customer experience in a fast-paced environment.

Requirements

• 3+ years of experience in Customer Success, Customer Support, or Customer Experience roles
• Experience working in SaaS, software, or B2B environments preferred
• Strong communication and problem-solving skills
• Experience supporting customers in a fast-paced environment
• Interest in process improvement and operational excellence
• Strong organizational skills and ability to manage multiple priorities
• Experience mentoring, training, or coordinating team members is a plus
• Comfortable learning new tools and technologies
• Proactive mindset and strong sense of ownership
• English proficiency (professional working level)

Benefits

• Fully remote work within Poland
• Opportunity to grow into a leadership role
• International work environment
• High level of ownership and autonomy
• Exposure to modern tools and technologies
• Professional development opportunities
• Stable full-time collaboration with a long-term perspective