Customer Onboarding Engineer | Implementation Specialist - PT

Infraspeak is a collaborative platform that unifies facilities management operations into one cohesive system, enabling stakeholders to work together. We are seeking a Customer Onboarding Engineer to lead client implementation projects and configure our solution for clients in Portugal and potentially EMEA region.

Requirements

• Portuguese: Native-level or fluent
• English: Business-level fluency
• AI-Savvy: Skilled in using AI tools to streamline daily operations and enhance performance
• Technical Background: Strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management
• Implementation Experience: Proven B2B SaaS experience in a customer-facing role (Implementation, Onboarding, Project Management)
• Software Proficiency: Experience with maintenance management software (CMMS) or CRM platforms is a significant plus
• Communicator & Educator: Natural ability to teach and communicate complex technical concepts
• Project Management: Strong organizational, time management, and problem-solving skills
• Proactive & Self-Starting: Strong work ethic and ability to manage projects independently
• Analytical Mindset: Ability to map complex client requirements to our solution's capabilities
• Team Player: Collaborative, with a desire to "keep learning" and share knowledge

Benefits

• Competitive compensation with performance-oriented bonuses, SPIFFs, and incentives
• Excellent bonus structure tied to delivery quality and KPIs
• Monthly perks and a training budget for professional development
• Flexible working hours
• Regular training, coaching, and team events