Customer Journey Expert – Product Area Netting with Bank Mendes Gans (BMG)
INGAmsterdam, North Holland, Netherlands
Posted April 9, 2026
Full Time
About the Company
ING is leading in digital banking, innovating to empower people and businesses financially.
Job Description
As a Customer Journey Expert, contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool, leading and managing end-to-end customer journeys from design to development and implementations.
Requirements
- Master degree in Finance, Economics, Business administration, Business Analytics
- Current residency in the Netherlands
- 3+ years relevant experience as a Customer Journey Expert or Product management
- Knowledge of the wholesale banking industry and preferably knowledge about the BMG products
- Analytical strong and able to structure complex problems
- Solutions oriented and able to explain complex topics in an understandable way
- Fluent in written and spoken English and understanding of the Dutch language is preferable
Benefits
- Salary indication tailored to your qualities and experience
- 12-month contract with view to extend
- 36 or 40 hour workweek
- Individual leave: 24+2 individual holiday days based on 36 hr workweek
- Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
- CSR days: up to 2 days per year to actively engage in society by volunteering
- 13th month salary
- 8% Holiday payment
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- Mobility card
- Attractive pension scheme
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
