We're looking for an experienced, commercially aware and technically credible leader to scale our Client Solutions function. This is a pivotal role at the centre of merchant onboarding, technical integrations, checkout experience and operational readiness. You'll lead a high-performing team responsible for delivering seamless, end-to-end merchant launches — ensuring every integration is robust, every configuration is accurate, and every go-live sets the merchant up for long-term success.
Requirements
- Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in ecommerce, logistics or high-growth tech
- Deep understanding of APIs, integrations, ecommerce platforms and system configuration
- Proven experience managing full lifecycle merchant or platform launches
- Strong cross-functional leadership and stakeholder influence at senior level
- A track record of building scalable frameworks, documentation and onboarding standards
- A curious, resilient and solutions-focused mindset, comfortable navigating ambiguity
Benefits
- Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
- Vitality Health Care
- Work from Anywhere – 4 Weeks per year
- Enhanced Parental Leave
- Rail Loan Commute
- Volunteering Days
- Hybrid Working (Role suitability dependent)
- Bring Your Dog to Work Day (Every Friday)