Head of Client Solutions

We're looking for an experienced, commercially aware and technically credible leader to scale our Client Solutions function. This is a pivotal role at the centre of merchant onboarding, technical integrations, checkout experience and operational readiness. You'll lead a high-performing team responsible for delivering seamless, end-to-end merchant launches — ensuring every integration is robust, every configuration is accurate, and every go-live sets the merchant up for long-term success.

Requirements

• Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in ecommerce, logistics or high-growth tech
• Deep understanding of APIs, integrations, ecommerce platforms and system configuration
• Proven experience managing full lifecycle merchant or platform launches
• Strong cross-functional leadership and stakeholder influence at senior level
• A track record of building scalable frameworks, documentation and onboarding standards
• A curious, resilient and solutions-focused mindset, comfortable navigating ambiguity

Benefits

• Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
• Vitality Health Care
• Work from Anywhere – 4 Weeks per year
• Enhanced Parental Leave
• Rail Loan Commute
• Volunteering Days
• Hybrid Working (Role suitability dependent)
• Bring Your Dog to Work Day (Every Friday)