Manager, Continuous Improvement

At Insignia Financial, we’re focused on delivering better outcomes for our members by continuously improving the way we manage customer resolutions and remediation. We’re looking for a Manager, Continuous Improvement to help drive meaningful change across process, technology, reporting, procedures and training within our Customer Resolutions and Product Remediation functions.

Requirements

• Tertiary qualifications preferred
• 5+ years’ experience within financial services, superannuation, banking, or insurance
• Demonstrated experience within complaints, remediation, risk, governance, or regulatory environments
• Proven track record leading continuous improvement or transformation initiatives in complex organisations
• Strong understanding of complaints and remediation obligations and frameworks
• Experience improving processes, controls, reporting, and/or technology within regulated environments
• Excellent stakeholder management skills with the ability to influence across senior leaders and cross-functional teams
• Strong analytical and problem-solving capability, with experience conducting root-cause analysis and translating insights into action
• Excellent written and verbal communication skills, including preparing executive-level papers and reporting
• A proactive, delivery-focused mindset with resilience, accountability, and a strong commitment to customer outcomes