Senior CCaaS Technology Consultant
Insite Managed SolutionsDallas, Texas, United States • Atlanta, Georgia, United States • Cape Coral, Florida, United States
Posted March 12, 2026
Full Time
About the Company
Insite Managed Solutions, founded in 2007, delivers best‑in‑class management consulting for customer experience and contact center operations. The firm combines human‑operations expertise with data‑driven analytics to map customer journeys, optimize workforce management, and implement AI‑enabled technology solutions. Its service portfolio spans contact‑center training, performance improvement, vendor management, and operational transformation, all tailored to reduce costs and enhance service quality. Insite’s distinctive approach prioritizes partnership and enablement, providing actionable recommendations and implementation support that drive sustainable performance gains for clients across industries.
Job Description
Join Insite's Technology Practice as a Senior CCaaS Technology Consultant to help clients solve complex contact center technology challenges. This role requires expertise in CCaaS platforms and the ability to translate technical details into practical guidance for operational leaders.
Requirements
- 5+ years of experience in BPO operations and Contact Center Technology
- Expertise in one or more leading CCaaS platforms such as NICE CXOne, Genesys, Five9, or RingCentral
- Demonstrated ability to assess systems, identify root causes, and recommend technology solutions
- Experience supporting or leading platform implementations, migrations, or technology transformations
- Hands on experience with IVR design, routing strategies, reporting, and contact center performance metrics
- Ability to communicate complex technical concepts to operational and executive stakeholders
- Strong analytical and documentation skills with proficiency in Microsoft Visio, PowerPoint, and Excel
Benefits
- 401k
- PTO
- health
- vision
- dental
- short/long term disability
- rotating employee events and activities
- Hawaiian Fridays
- employee celebrations
