Support Analyst

Support Analyst job at Insteel Industries. Respond to inquiries, service requests and outages for the organization’s technology and computer systems. Identify problems, provide troubleshooting and resolution or escalation.

Requirements

• Strong verbal and written communication skills
• Excellent problem-solving and critical thinking abilities
• Ability to use critical thinking, experience, and available resources to perform effective problem analysis and resolution
• Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment
• Strong interpersonal skills with the ability to work effectively with users of varying technical skill levels

Benefits

• Competitive base pay with bonus eligibility
• Paid time off including holidays and vacation
• Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)