Support Analyst job at Insteel Industries. Respond to inquiries, service requests and outages for the organization’s technology and computer systems. Identify problems, provide troubleshooting and resolution or escalation.
Requirements
- Strong verbal and written communication skills
- Excellent problem-solving and critical thinking abilities
- Ability to use critical thinking, experience, and available resources to perform effective problem analysis and resolution
- Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment
- Strong interpersonal skills with the ability to work effectively with users of varying technical skill levels
Benefits
- Competitive base pay with bonus eligibility
- Paid time off including holidays and vacation
- Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)