Customer Success Associate
Instrumental Inc.Shenzhen, Guangdong, China
Posted October 6, 2025
Full Time
About the Company
Instrumental is a pioneering company that aims to eradicate $2T in electronic manufacturing waste. Founded by ex-Apple product design engineers, Instrumental has developed a leading Manufacturing AI and Data Platform that optimizes assembly, operations, and quality control processes for consumer and mission-critical electronics. The platform accelerates time-to-market, improves yields, and saves engineering time for global brands and manufacturers, including Axon, Bose, Cisco, Meta, SolarEdge, and ChargePoint.
Job Description
Instrumental is seeking a Customer Success Associate to join our team and help scale our ability to deliver world-class manufacturing AI solutions. The role will have a direct impact on the success of Instrumental's customer programs.
Requirements
- 2-3 years of work experience in a manufacturing, process or mechanical engineering, quality inspection or customer-facing role, ideally in the high tech electronics industry.
- 1-3 years in a training role, instructing courses on technical applications, preferred.
- Strong attention to detail with the ability to perform repetitive tasks consistently and accurately.
- Excellent written and spoken communication skills in both Mandarin and English required.
- Strong interpersonal and communication skills; natural relationship-builder.
- Effective project coordination skills, including task prioritization and clear, proactive escalation.
- Ability to learn quickly, follow structured processes, and apply feedback to improve program results.