Call Center Operations Manager
Integrated Resources, Inc ( IRI )New Jersey, United States • Newark, New Jersey, United States • Chicago, Illinois, United States
Posted April 15, 2016
Full Time
About the Company
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms.
Job Description
The Call Center Operations Manager will be responsible for managing 8-12 FTE's, ensuring efficient workforce coverage, and driving world-class call metrics. The position will also lead telephony/customer service projects, develop strategic plans, and improve call center quality initiatives.
Benefits
- Full-time
- Benefits
- Bonus