Help desk Support
Integrated Resources, Inc ( IRI )New Jersey, United States
Posted June 17, 2015
Full Time
About the Company
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms.
Job Description
A Help Desk Support position is available with Integrated Resources, Inc. The successful candidate will provide technical support and resolve IT-related issues, as well as maintain current knowledge of applications and provide first-tier support.
Requirements
- Facilitate Problem/Call Resolution and Management
- Application Expertise
- Email/Voicemail and LogMeIn Monitoring
- Hotline Monitoring
- Service Request / TAF Requests
- Communication of Technical Service Status
- Support Specialist
- Event Support
- Adherence to Policy and Procedure
