Deskside Technician - Tier 2
IntelliDyneVirginia, United States
Posted March 23, 2026
Full Time
About the Company
IntelliDyne empowers government organizations through quality services and innovative IT solutions.
Job Description
The Deskside Technician - Tier 2 will provide daily client interface, representing IntelliDyne and addressing hardware, software, and connection issues. They will support desktop and laptop users, resolve problems through customer education and training, and ensure backup and data restoration. The position requires a DOD 8570 IAT Level II or III certification, a bachelor's degree, and 4 years of technical support experience or a high school degree and 8 years of experience.
Requirements
- DOD 8570 IAT Level II or III certification
- Bachelor's degree or high school degree with 8 years of experience
- 4 years of technical support experience
- Minimum 4 years of enterprise experience in commercial or government environment
- Eligibility for DOD Public Trust or higher
Benefits
- Inclusive and supportive work environment
- Competitive compensation package
- Professional growth through trainings and certifications
- Medical, dental, vision, 401(K) with company match
- Flexible Paid Time Off Program
- 11 holidays, paid parental leave, military leave, and government shutdown leave
- Rewards and recognition through peer awards and service year awards
- Wellness and mental health benefits
- Commuter benefits
- Flexible work options
