Helpdesk Technician - Tier 1

Help Desk Technician - Tier 1 position responsible for providing technical support to end users, answering calls, and resolving technical problems. Requires Active DOD Public Trust clearance and CompTIA Security+ CE certification.

Requirements

• Active DOD Public Trust clearance
• Active CompTIA Security+ CE certification
• Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience
• Superior customer service skills
• Superb verbal communication skills
• Knowledge of Information Technology network and systems technologies, processes, and methodologies

Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options