IT Technician I Onsite (Dallas, TX)

Join our team as a Technical Support Agent in a highly supportive and collaborative environment. We are seeking a motivated professional who brings strong customer service skills and a commitment to delivering an exceptional support experience.

Requirements

• Provide prompt and effective technical assistance via phone or email, ensuring customer service excellence and managing expectations.
• Log and manage all customer-reported issues in our ticketing system.
• Monitor and respond to customer inquiries, lead communication efforts, and ensure timely status updates and issue resolution.
• Diagnose and resolve technical issues remotely, utilizing available resources for research.
• Advise users on best practices and appropriate actions.
• Follow up with customers to ensure complete resolution of issues.
• Redirect or escalate problems to the appropriate internal or external resource.
• Identify and escalate situations that require urgent attention.
• Create and update client support documentation, knowledge base articles, and problem resolution records.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)