Join our team as a Technical Support Agent in a highly supportive and collaborative environment. We are seeking a motivated professional who brings strong customer service skills and a commitment to delivering an exceptional support experience.
Requirements
- Provide prompt and effective technical assistance via phone or email, ensuring customer service excellence and managing expectations.
- Log and manage all customer-reported issues in our ticketing system.
- Monitor and respond to customer inquiries, lead communication efforts, and ensure timely status updates and issue resolution.
- Diagnose and resolve technical issues remotely, utilizing available resources for research.
- Advise users on best practices and appropriate actions.
- Follow up with customers to ensure complete resolution of issues.
- Redirect or escalate problems to the appropriate internal or external resource.
- Identify and escalate situations that require urgent attention.
- Create and update client support documentation, knowledge base articles, and problem resolution records.
Benefits
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)